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Patient Rights & Responsibilities

As a Patient, You Have the Right to:

  • Be treated in a safe setting, with courtesy and dignity, free from verbal or physical abuse or harassment.
  • Impartial access to treatment or accommodations that are available and medically indicated, regardless of race, color, national origin, age, sex, religion, handicap, or source of payment for care.
  • Obtain from physicians and other direct caregivers, relevant, current, and understandable information concerning diagnosis, treatment, and prognosis.
  • Be informed about the outcomes of care, including unanticipated outcomes.
  • Be involved in decision-making concerning your plan of care and treatment.
  • Consent to or refuse a treatment, as permitted by law, throughout your hospital stay.  If you refuse a recommended treatment, you will receive other needed and available care.
  • Access to an interpreter, when the patient does not speak or understand the predominant language of the community or is hearing impaired. 
  • Know the name of the physician responsible for coordinating your care and any other physicians who will be treating you or assisting your primary physician.
  • Every consideration of privacy while receiving hospital or clinic services.
  • Be free from any form of restraint that is not medically necessary.
  • Pain assessment and management as part of your care and treatment.
  • Have or formulate an advance directive, and have staff or practitioners who provide care in the hospital/clinic comply with these directives.  If you have a written advance directive, you should provide a copy to the hospital, your family, and your doctor.
  • Be informed of the procedure for voicing a complaint or dissatisfaction about your service or care.
  • Receive the visitors whom you designate unless justified clinical restrictions apply.
  • Expect that the hospital will give you necessary health services to the best of its ability.
  • Expect that treatment records are confidential unless you have given permission to release information or reporting is required or permitted by law.
  • Review your medical records and to have information explained, except when restricted by law.
  • An explanation about any charges and concerns about your bill.
  • Have a family member, chosen representative, and/or your own physician notified promptly of your admission if desired.
  • Appeal premature discharge and receive beneficiary notice of non-coverage.

As a Patient, You Are Responsible to:

  • Follow hospital rules and regulations affecting patient care and conduct.  This includes noise control, limiting visitors and not smoking.
  • Provide, to the best of your knowledge, a complete and accurate medical history.
  • Participate in your plan of care and treatments.
  • Follow the recommendations and advice prescribed.
  • Ask questions about anything you do not understand.
  • Notify staff of any change in your condition.
  • Accept the consequences of your actions if you refuse treatment or do not follow the practitioner’s instructions.
  • Make known whether a proposed course of action is understood and whether you understand those things you are expected to do.
  • Be considerate of the rights of other patients.
  • Provide information about unexpected complications.
  • Respect the property of other people and of the hospital/clinic.
  • Safeguard any items and valuables which you choose to bring to the hospital/clinic.
  • Ensure that the hospital has a copy of your written advance directive if you have one.
  • Be on time for procedures, including clinic visits/admission.  If you cannot make the scheduled times, you are responsible for notifying the department or physician.
  • Assure that the financial obligations for the health care provided are fulfilled.