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Welcome to Lady of the Sea General Hospital. Thank you for choosing us to help with your healthcare needs. Our goal is to provide you with the highest-quality healthcare in a compassionate, respectful manner. If you wish to speak to someone about information not covered on our website, please click here to view our Contact Us page so you may call one of the appropriate telephone numbers.
Visitation Policy
LOS discourages visits from anyone with a fever, cough, aches, pains, fatigue, sore throat, or recent exposure to a contagious illness.
MEDICAL UNIT:
- Lady of the Sea Medical Unit allows 24/7 visitor access.
- Patients 18 years and older, are permitted to designate at least one visitor as a designated essential caregiver (family member, friend, guardian, or another individual). During their hospital stay, patients are encouraged to have a support person 24 hours a day. Accommodations are provided for one support person for overnight stays (must be at least 16 years old).
- The hospital may need to impose justified clinical restrictions on a patient's visitation rights in regards to visitors. If restrictions are indicated, staff shall explain to the patient or visitor as applicable, the reasons for the restrictions or limitations on the patient's visitation rights, aimed at protecting the health and safety of all patients.
- Children may visit but must be accompanied and supervised by an adult.
- Phone and Video Chat- Should in person visiting not be an option for any particular reason, staff will work the the patient and family/support person(s) to identify specific times to schedule phone calls/chats,etc. as appropriate.
Visiting Regulations:
- Must adhere to any isolation guidelines of patient they are visiting
- Adults staying overnight with minors shall be parents, guardians, or other adults authorized by the parent or guardian to stay with the minor.
- Visitors should not visit if they are sick.
- Visitors are not permitted to sleep in the patient's bed. Sleep sofas are located in each Medical Unit room for visitors. Linen and pillows will be provided.
EMERGENCY DEPARTMENT:
- Patients may have 2 visitors at a time at the discretion of the Charge Nurse.
- If visitation is denied or limited due to justified clinical restrictions, this will be explained to the patient and/or support person.
- Children may visit but must be accompanied and supervised by an adult.
Concerns / Issues
Lady of the Sea General Hospital welcomes your comments regarding our services and personnel. Our goal is to provide excellent care and to respond in a timely manner to concerns and issues brought to our attention. Your comments give us valuable information, which we use to improve the quality of service that we provide to our patients.
If you have an immediate concern about safety, service, or personnel, you are encouraged to communicate this to:
- the person providing you with the service or care, their supervisor, or director of the service
- the Medical Unit at (985) 632-8316
- or you may notify Administration at (985) 632-8286 or email complaints to HSSComplaints@la.gov
If you would prefer to discuss your concern with someone other than hospital personnel or if your concerns about patient care and safety are not resolved at the hospital level, please contact Det Norske Veritas Healthcare (DNV), the hospital’s accrediting agency, at (866) 523-6842 or Louisiana State Department of Health and Hospitals Hotline at (225) 342-0138. Your presentation of a complaint will not jeopardize the future availability of care or service from us.
The Louisiana Legislative Auditor (LLA) Hotline gives the public multiple avenues to provide information on possible theft, fraud, waste or abuse of public funds. The LLA Hotline is a result of Act 693 of the 2014 Regular Legislative Session. Act 693, as Louisiana Revised Statute 24:523.1, requires state, local and quasi-public agencies to post a notice that provides information on how to report the misuse of public funds to LLA. A quasi-public agency includes any not-for-profit organization that receives or expends any local or state assistance in any fiscal year. Assistance includes grants, loans, transfers of property, awards, and direct appropriations of state or local public funds. This notice must be posted on an agency's premises and website. Information provided to the hotline may result in an investigation, audit or other review by LLA staff. Click here to view the notice.
Organ Donation
To raise community awareness, the state of Louisiana requires hospitals to inform patients or their families of the option of organ and/or tissue donation. There are over 1700 individuals in Louisiana awaiting lifesaving organ transplants, and thousands nationally. Nearly 20 people who die each day do so unnecessarily, because there are too few organ donors. Please consider registering at www.donatelifela.org and help save lives. Should you desire further information, please call the Medical Unit at (985) 632-8316.
Nondiscrimination Notice and Language Assistance
Lady of the Sea General Hospital complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). We do not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
- We provide free aids and services to help you communicate with us.
- You can ask for interpreters and/or for communications in other languages or formats such as large print.
- We also provide reasonable modifications for persons with disabilities.
If you need these services, contact Lady of the Sea Administration at (985) 632-6401.
If you believe that LOSGH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Compliance Officer:
Lady of the Sea General Hospital
200 West 134th Place
Cut Off, LA 70345
(985) 632-6401
Toll Free (844) 961-4314 Compliance Hotline
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Phone: 1-800-368-1019, TDD: 800-537-7697
Mail: U.S. Department of Health and Human Services
200 Independence
Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available at: https://www.hhs.gov/ocr/office/file/index.html
ATTENTION: If you speak English, free language assistance services and free communications in other formats, such as large print, are available to you. Please call [985-632-6401]. (TTY 711).
ATENCIÓN: Si habla español (Spanish), tiene a su disposición servicios gratuitos de ayuda en otros idiomas y comunicaciones en otros formatos, como letra grande. Llame al [985-632-6401]. (TTY 711).
انتبه: إذا كنت تتحدث اللغة العربية (Arabic)، ستتوفر لك خدمات المساعدة اللغوية المجانية والمراسلات المجانية بتنسيقات أخرى، مثل الطباعة بأحرف كبيرة. يُرجى الاتصال على الرقم [985-632-6401].
দেখুন: আপনি যদি বাংলায় (Bengali) কথা বলেন, তাহলে আপনার জন্য বিনামূল্যে ভাষা সহায়তা পরিষেবা এবং অন্যান্য ফরম্যাটে বিনামূল্যে যোগাযোগ, যেমন বড় অক্ষরে মুদ্রণ, আপনার জন্য উপলব্ধ রয়েছে। অনুগ্রহ করে [985-632-6401] নম্বরে কল করুন।
請注意：如果您說中文 (Chinese)，您可以獲得免費語言協助服務和其他格式的免費通訊，如大字體等。請致電 [985-632-6401]。
ATTENTION: Si vous parlez français (French), des services d’assistance linguistique et des communications dans d’autres formats, notamment en gros caractères, sont mis à votre disposition gratuitement. Veuillez appeler le [985-632-6401].
ATANSYON: Si w pale Kreyòl Ayisyen (Haitian Creole), gen sèvis lang ak kominikasyon gratis ki disponib nan lòt fòma , tankou sa ki enprime ak gwo lèt. Rele nimewo gratis [985-632-6401] ki sou kat idantifikasyon manm ou an.
ACHTUNG: Falls Sie Deutsch (German) sprechen, stehen Ihnen kostenlose Sprachassistenzdienste und kostenlose Kommunikation in anderen Formaten, wie zum Beispiel große Schrift, zur Verfügung. Bitte rufen Sie an unter [985-632-6401].
ધ્યાન આપો: જો તમે ગુજરાતી (Gujarati) બોલતા હો તો વિના મૂલ્યે ભાષાકીય મદદરૂપ સેવાઓ અને અન્ય ફોર્મેટમાં વિના મૂલ્યે સંચાર, જેમકે મોટી પ્રિન્ટ, તમારા માટે ઉપલબ્ધ છે. કૃપા કરીને [985-632-6401] પર કૉલ કરો.
ध्यानदें:यदि आप हिंदी (Hindi) बोलते हैं, तो आपके लिए मुफ्त भाषा सहायता सेवाएँ और अन्य प्रारूपों में मुफ्त संचार, जैसे कि बड़े प्रिंट, उपलब्ध हैं। कृपया [985-632-6401] पर कॉल करें।
ATTENZIONE: Se parla italiano (Italian), può usufruire di servizi di assistenza linguistica e comunicazione gratuiti in altri formati, come ad esempio la stampa a caratteri grandi. La invitiamo a chiamare il numero [985-632-6401].
注意事項：日本語（Japanese）を話される場合、無料の言語支援サービスや、拡大文字など他の形式での無料コミュニケーションをご利用いただけます。[985-632-6401] にお電話ください
。
알림사항: 한국어(Korean)를 사용하시는 경우 무료 언어 지원 서비스와 대형 활자체 등 다른 형식으로 된 의사 소통 매체를 이용하실 수 있습니다. [985-632-6401]로 전화해 주십시오.
توجه: اگر به زبان فارسی (Farsi) صحبت میکنید، خدمات رایگان کمک زبانی و ارتباطات رایگان در قالبهای دیگر، مانند چاپ بزرگ، در دسترس شما هستند. لطفاً با شماره [985-632-6401] تماس بگیرید.
UWAGA: Dla osób mówiących po polsku (Polish) dostępne są bezpłatne usługi pomocy językowej i bezpłatne komunikaty w innych formatach, takich jak duży druk. Prosimy zadzwonić [985-632-6401].
ATENÇÃO: se fala português (Portuguese), tem à sua disposição serviços gratuitos de assistência linguística e comunicações gratuitas em outros formatos, como caracteres grandes. Ligue para o número gratuito [985-632-6401] que se encontra no seu cartão de identificação de membro.
ВНИМАНИЕ: Если вы говорите на русском языке (Russian), вам доступны бесплатные услуги языковой поддержки и бесплатные материалы в других форматах, например, напечатанные крупным шрифтом. Позвоните по номеру [985-632-6401].
PAUNAWA: Kung nagsasalita ka ng Tagalog (Tagalog), may makukuha kang mga libreng serbisyo ng tulong sa wika at libreng komunikasyon sa ibang mga format, tulad ng malalaking print. Pakitawagan ang
[985-632-6401].
توجہ دیں: اگر آپ اردو (Urdu) زبان بولتے ہیں تو آپ کے لیے زبان کی معاون خدمات اور دیگر فارمیٹ میں مفت مواصلات، جیسے بڑے پرنٹ، آپ کے لیے میسر ہیں۔ براہ کرم [985-632-6401] پر کال کریں۔
LƯU Ý: Nếu quý vị nói Tiếng Việt (Vietnamese), quý vị sẽ được cung cấp các dịch vụ hỗ trợ ngôn ngữ miễn phí và các phương tiện trao đổi liên lạc miễn phí ở các định dạng khác, chẳng hạn như bản in chữ lớn. Vui lòng gọi số [985-632-6401].